Thanks for stopping by my online shop! The ceramics in the dahlhaus shop are all made entirely by hand and from scratch by artist Heather Dahl in Vancouver, Canada.  Everything is food-safe and made with everyday use in mind.

I am trying to keep a regular stock of work in the studio at all times, however, there will be times when your item will be made to order. In this case, I'll send you an email to let you know when you can expect your order to be shipped!

What are the shipping details?

I ship worldwide, from Vancouver, Canada, using regular Canada Post. Please email me if you would like to purchase my work and it doesn't come up that I ship to your area! I will find out the shipping cost and add that for you.
I pack the work up very carefully, using bubble wrap and packing peanuts that can be composted afterward. For large work I double box to ensure that your piece arrives at it's destination in perfect condition.

What are your exchange policies?

Please contact me immediately if there was any damage to your piece during the shipping and I will re-send your order out as soon as possible.

Keep in mind that my photos on this site are 'stock' photos and your item might be slightly different than the image shown because of the hand-made nature of my work. If there are any issues with this, don't hesitate to contact me before you order to find out whether the item you are interested in is in stock and request a photograph of it. I am only able to honour exchanges at this time, so if there is something you weren't satisfied with, please do contact me and we can go from there.

How do I care for my ceramics?

My ceramics and pottery are all made with food-safe glazes, can be microwaved, warmed in the oven with food in it, and put in the dishwasher. It is always best to handle with a degree of care as it is ceramics and can break or chip if repeatedly bumped or dropped onto a hard surface!

What do I do if I've broken a teapot lid?

I make all my lids white and I make lots of extras just in case this might happen. Please contact me with the outside measurement and the inside measurement of the lid and I will do my best to find a mate that hopefully fits as well as the original!

Do you wholesale your ceramics?

At this time I am selective about how many shops I wholesale with, but don't hesitate to contact me if you are interested.

What forms of payment does this shop accept?

I gladly accept Visa, MasterCard, or regular account payments through PayPal. This shop has been priced in CAD$. For USD$ please purchase from my Etsy shop.
If you prefer to contact me by telephone to process your Visa or Mastercard, please email me.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.